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Top 10 Frequently Asked Questions
Here we answer the most common questions businesses ask about our survey solutions, reporting dashboards, pricing, onboarding and how our services help improve customer experience and employee engagement. If you need more details, our team is always ready to guide you.
1. What is Feedback Master?
Feedback Master is a customer experience and employee insights company that provides modern survey solutions, custom feedback tools, and interactive reporting dashboards. We help businesses understand their customers, improve staff performance, and make smarter data-driven decisions.
2. What services does Feedback Master offer?
We offer four core solutions:
Customer Experience PulseâĒ: Customer experience intelligence
Employee Engage ProâĒ: Employee engagement & performance insights
Custom Insight Feedback BuilderâĒ: Custom feedback solutions
Interactive Report DeashboardsâĒ: Interactive reporting & dashboards
3. How can Feedback Master help my business grow?
Our solutions reveal what customers and employees truly think. Using this data, businesses improve service quality, increase retention, boost employee performance, and identify performance gaps before they become costly problems.
4. Which industries do you work with?
Feedback Master supports a wide range of industries including retail, hospitality, healthcare, banking, NGOs, real estate, education, manufacturing, SaaS, government, transport and more. Our surveys adapt to any sector.
5. How are your surveys delivered?
We provide multiple delivery options including online forms, QR codes, email surveys, WhatsApp links, kiosk modes, and website embed options. This ensures customers and employees can respond in seconds.
6. How secure is my data with Feedback Master?
Your data is encrypted, securely stored, and handled under strict confidentiality. We follow industry-standard data protection practices and never share or sell information to third parties.
7. Can the surveys and dashboards be customized?
Yes. Every survey, workflow, and dashboard can be fully customized to match your branding, industry requirements, and reporting needs. You get insights tailored specifically to your organization.
8. How fast can we start using the service?
Most businesses are fully set up within 24â48 hours. This includes on-boarding, survey setup, dashboard creation, and basic training.
9. Do you provide support after setup?
Yes. We offer continuous support through WhatsApp, email, training guides, and scheduled check-ins. For enterprise clients, we provide dedicated account managers.
10. How do I know which solution is right for my business?
Our team will help you assess your goals - whether itâs improving customer satisfaction, enhancing employee engagement, or collecting specialized feedbackâand recommend the best solution based on your needs and budget.
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