Healthcare & Wellness
Because Every Patient Experience Matters
In healthcare, every interaction has the power to heal – or to hurt. A caring tone, a timely response, or a reassuring follow-up can define how patients remember their experience long after they leave.
The Power of Listening in Healthcare
Yet, despite best intentions, 68% of patients say theyâve felt unheard during their healthcare journey. And that silence costs more than reputation - it costs loyalty, referrals, and trust.
Feedback Master helps hospitals, clinics, wellness centers, and diagnostic providers truly listen - capturing patient insights in real time to improve satisfaction, safety, and care outcomes.
The Gaps Between Care and Experience
Modern healthcare faces a growing challenge - balancing operational efficiency with human connection.
The key pain points most healthcare facilities face include:
Missed insights: 60% of patient feedback never reaches decision-makers.
Delayed responses: Issues are often noticed after patients leave or post negative reviews.
Staff fatigue: Low engagement and morale affect both service quality and patient outcomes.
Reputation risk: A 1-star drop in patient ratings can reduce new patient bookings by 17%.
Healthcare organizations need an intelligent, empathetic feedback system - one that captures real-time experiences and turns them into measurable improvements.
Transforming Patient Voices Into Better Care
Feedback Master empowers healthcare and wellness institutions to listen smarter, respond faster, and deliver care thatâs both personal and measurable.
Customer Experience PulseâĒ - Real-Time Patient Experience Monitoring
From appointment booking to discharge, capture real-time patient feedback at every stage.
Customer Experience PulseâĒ identifies pain points early, measures satisfaction, and helps staff act before issues escalate.
Key Outcomes:
+36% improvement in patient satisfaction scores (CSAT).
-28% reduction in complaint resolution time.
+25% boost in positive online reviews.
Employee Engage ProâĒ - Empowering Healthcare Teams
Happy staff deliver compassionate care. Employee Engage ProâĒ measures engagement, performance, and morale - helping leadership identify burnout early and foster a stronger, patient-centered culture.
Key Outcomes:
+33% increase in staff engagement.
+40% improvement in service quality ratings.
-22% drop in staff turnover.
Interactive Report DashboardsâĒ - Healthcare Insights & Reporting Dashboards
Bring all patient and staff feedback together in a single, visual dashboard. Interactive Report DashboardsâĒÂ gives management instant clarity on satisfaction trends, service performance, and compliance with care standards.
Key Outcomes:
2Ã faster leadership decision-making.
100% visibility into patient experience metrics.
+29% improvement in quality-of-care reporting.
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Deliver Care Thatâs Felt - Not Just Given
When you listen deeply, you heal completely. With Feedback Master, your facility doesnât just treat patients – it understands them.
From reception to recovery, our intelligent feedback tools help you build trust, reputation and better outcomes.