10 Oct
The Need for Responsive Public Services.
Effective public service delivery is critical to Uganda’s development. The Uganda Revenue Authority (URA)’s 2024 Client Satisfaction Survey found satisfaction indexes ranging from 62% in northern regions to 77% in the south-west. URA Yet, those numbers show both progress and room for improvement.
Why Feedback is Key to Better Governance.
When citizen complaints go unanswered or feedback systems are slow, trust erodes and efficiency suffers. For example, transport services in Uganda accounted for 31% of all consumer complaints across service sectors. Uganda Radionetwork Public institutions that don’t harness feedback waste time and resources.
How Analytics Drives Change.
With tools like Interactive Report Dashboards™ from Feedback Master, agencies can visualise citizen satisfaction across regions, link feedback to service KPIs and respond immediately to issues. This data-driven approach enables clear improvement in service delivery, transparency and accountability.
Demonstrable Gains.
Agencies that adopt real-time feedback analytics tend to respond faster to citizen issues, reduce unresolved complaints and raise satisfaction. While data from Uganda is emerging, global benchmarks indicate up to 40% improvement in citizen satisfaction when feedback systems are integrated.
