Telecommunications & Utilities
Connecting People, Power, and Performance Through Feedback
In telecoms and utilities, reliability is everything – but true loyalty comes from how you listen and respond. Every call dropped, outage reported, or billing issue shared is an opportunity to strengthen trust.
Service You Can Hear, See and Feel
Yet, 72% of customers say service providers donât act fast enough on feedback, and 56% switch providers after repeated poor experiences.
Feedback Master helps telecom, energy, and utility providers capture, analyze, and act on customer and employee insights in real time - turning service disruptions into opportunities for lasting relationships.
The Hidden Disconnect Between Service and Satisfaction
In a highly competitive landscape, customers demand more transparency, faster support, and smoother communication. Without structured feedback systems, organizations struggle to spot issues before they escalate.
72% of customers feel their feedback isnât taken seriously.
58% of complaints go unresolved due to slow internal communication.
37% of churn is caused by repeated service or billing frustrations.
Employee engagement in utilities remains below 55%, impacting performance.
To succeed, telecom and utility providers must listen at scale, connect insights across departments, and use data to deliver more reliable and customer-focused experiences.
Real-Time Intelligence for Real-World Services
Feedback Master gives telecommunications and utility providers the tools to transform customer insights into operational excellence and measurable satisfaction.
Customer Experience PulseâĒ - Customer Experience Intelligence
Capture customer feedback through multiple touchpoints â call centers, apps, billing platforms, and on-site service. Identify dissatisfaction early and improve quality, speed, and consistency across your operations.
Key Outcomes:
+45% increase in customer satisfaction (CSAT).
-30% reduction in complaint handling time.
+33% growth in service reliability perception.
Employee Engage ProâĒ - Workforce & Technician Engagement Analytics
Frontline employees shape the customer experience. Employee Engage ProâĒ measures morale, engagement, and performance - ensuring that field and call center teams stay motivated, supported, and aligned with your service standards.
Key Outcomes:
+29% boost in employee engagement.
+25% faster issue resolution rates.
-18% workforce turnover reduction.
Interactive Report DashboardsâĒ - Network & Service Performance Dashboards
Bring every data point together - from customer feedback to service metrics and technician reports. Interactive Report DashboardsâĒ provides clarity, visibility, and actionable insights for leadership teams and regulators.
Key Outcomes:
+40% improvement in decision-making speed.
2.4Ã more actionable data across departments.
+28% better compliance and quality reporting.
CONTACT US TODAY
Because Listening Is the Strongest Connection You Can Make
With Feedback Master, telecom and utility providers can turn everyday challenges into opportunities for service excellence – powered by insight, speed, and trust.