Privacy Policy

Last Updated: 15th July, 2023

The Feedback Hub (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.feedbackhub.africa (the “Site”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use the Site.

1. Information We Collect

1.1 Personal Information: We may collect personal information that you voluntarily provide to us when you register on the Site, subscribe to our newsletter, fill out a form, or otherwise interact with the Site. This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.

1.2 Usage Data: We may collect information about how you use and access the Site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.

1.3 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

2.1 To Provide and Maintain Our Site: To ensure our Site functions properly and to provide you with the services and features you request.

2.2 To Improve Our Site: To understand how users interact with our Site, allowing us to improve our Site and services.

2.3 To Communicate with You: To send you updates, newsletters, marketing materials, and other information that may be of interest to you. You can opt-out of receiving these communications at any time.

2.4 To Process Transactions: To process your transactions and manage your orders.

2.5 To Comply with Legal Obligations: To comply with legal and regulatory requirements.

2.6 To Protect Our Rights: To protect the rights, property, or safety of The Feedback Hub, our users, or others.

3. Disclosure of Your Information

We may share your information in the following circumstances:

3.1 With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

3.2 For Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.3 With Affiliates: We may share your information with our affiliates, in which case we will require them to honor this Privacy Policy.

3.4 With Your Consent: We may disclose your information for any other purpose with your consent.

3.5 As Required by Law: We may disclose your information when we believe it is necessary to comply with applicable law, regulation, legal process, or governmental request.

4. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

5.1 Right to Access: You have the right to request copies of your personal information.

5.2 Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

5.3 Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.

5.4 Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.

5.5 Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.

5.6 Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at the contact information provided below.

6. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by The Feedback Hub. This Privacy Policy does not apply to these third-party websites or services. We encourage you to read the privacy policies of any third-party websites or services that you visit.

7. Children’s Privacy

Our Site is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children under 18 without verification of parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Site after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

The Feedback Hub
Kisaasi-Kyanja Road,
Kampala, Uganda.
Phone: +256 (0) 706 187 797
Email: hello@feedbackhub.africa

Thank you for visiting The Feedback Hub.