Privacy Policy

Last Updated: Wednesday 9th August, 2023

At Feedback Master (“we,” “our,” or “us”), your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, services/solutions, and tools (collectively, the “Services”).

By using our Services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information from you:

1.1. Personal Information

Information that identifies you, including:

• Name, email address, phone number, company, job title.
• Payment information if you purchase a subscription or service.

1.2. Feedback Data

• Survey responses (customer or employee feedback).
• Comments, ratings, or reviews submitted through our platform.

1.3. Technical Information

• IP address, browser type, operating system, and device information.
• Usage data, such as pages visited, clicks, and interactions with our Services.

1.4. Cookies and Tracking

We use cookies and similar technologies to:

• Enhance user experience.
• Track website performance and analytics.
• Personalize content and recommendations.

You can disable cookies via your browser settings, though some features may not function properly.

2. How We Use Your Information

We use collected information for the following purposes:

• Provide and improve our Services: Custom surveys, analytics dashboards, and reporting tools.
• Communication: Responding to inquiries, sending updates, and providing support.
• Marketing: Sharing newsletters, promotions, and industry insights (with your consent).
• Compliance: Meeting legal, tax, and regulatory obligations.
• Analytics: Understanding usage patterns, trends, and performance to enhance our platform.

3. How We Share Your Information

We do not sell or trade your personal information. We may share data in the following situations:

• With Service Providers: Trusted partners who help us operate, maintain, or improve our Services (e.g., hosting, analytics, or email services).
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
• Aggregate Data: Non-identifiable, anonymized data may be used for research or reporting purposes.

4. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your data against unauthorized access, loss, or alteration.

• Data is encrypted both in transit (SSL) and at rest.
• Access to personal data is restricted to authorized personnel only.
• Regular audits and monitoring are conducted to maintain security.

While we strive to protect your data, no system is completely secure. Use of our Services is at your own risk.

5. Your Data Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of personal data we hold about you.
• Correction: Update or correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Objection: Object to the processing of your data for marketing or analytics purposes.
• Portability: Receive your data in a machine-readable format for transfer.

To exercise these rights, contact us at support@master.africa.

6. Children’s Privacy

Our Services are not directed at children under 13 years old. We do not knowingly collect personal information from children. If we discover we have inadvertently collected such data, we will delete it immediately.

7. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.

8. Retention of Data

We retain your personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, or enforce agreements.

• Survey responses may be retained in anonymized or aggregate form for research and reporting purposes.
• Users may request deletion of their data at any time.

9. International Data Transfers

If your data is transferred outside Uganda, we ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.

• Updates will be posted on this page.
• Continued use of our Services constitutes acceptance of any changes.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Email: support@master.africa
Phone: +256 706 187 797
Address: Kira Town, Kampala, Uganda