14 Feb
Listening to Patients, Healing the System
Uganda’s healthcare system continues to expand – from government hospitals to private clinics and wellness centers. But one factor often overlooked in improving patient outcomes is feedback. A 2024 Ministry of Health report revealed that 43% of patients felt their feedback “rarely leads to change.”
This gap shows a missed opportunity: the voices of patients can guide better decisions, more efficient services, and improved trust.
Why Feedback Matters in Healthcare
When patients share experiences, they’re not just rating service – they’re identifying inefficiencies, communication gaps, and system bottlenecks. In Uganda, healthcare institutions that collect feedback effectively report 20–35% higher patient satisfaction and 25% fewer repeated complaints.
Unfortunately, most hospitals still rely on manual suggestion boxes or irregular surveys.
Transforming Patient Voices into Action
With Feedback Master’s Customer ExperiencePulse™, hospitals can digitize patient feedback using QR codes, tablets, or SMS surveys. Real-time analytics highlight areas needing urgent attention -from wait times to staff courtesy.
One Kampala private hospital that introduced digital feedback saw a 32% improvement in satisfaction scores within three months.
The Future of Care Is Feedback-Driven
In Uganda’s growing healthcare ecosystem, data-driven listening will be key to patient-centered care. Every voice matters – and every insight counts.
